Troubleshooting
This is our troubleshooting guide. Please click on a problem below to see the possible causes and solutions.
- Bottom of door is up on one side.
- Door closes only if you hold in the push button.
- Door closes part way and reverses.
- Door is cocked.
- Door is jammed.
- Door is uneven.
- Door opens slowly.
- Door won't close all the way - is uneven.
- Door won't close all the way.
- Door won't open
- Door won't stay open.
- Loud bang before the door quit working.
- Opener is straining as door opens.
- Popping sound as door operates.
- Radio controls will open but not close the door.
- Rear support for upper track is broken.
- Scraping sound
- Squeaks
1. Bottom of door is up on one side.
| Cause | | Solution |
| Frayed Cable | Replace cable. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
2. Door closes only if you hold in the push button.
| Cause | | Solution |
| Misaligned, dirty or defective photo eyes | Align, clean or replace if needed. |
3.
Door closes part way and reverses.
| Cause | | Solution |
| Broken Cable | Replace cable. |
| Close force not properly adjusted | Adjust force. |
| Dry rollers, bearings | Lubricate. |
| Misaligned, dirty or defective photo eyes | Align, clean or replace if needed. |
| Track is bent. | Straighten, adjust or replace track. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
4.
Door is cocked.
| Cause | | Solution |
| Broken Cable | Replace cable. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
5.
Door is jammed.
| Cause | | Solution |
| Broken Cable | Replace cable. |
| Track is bent. | Straighten, adjust or replace track. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
6.
Door is uneven.
| Cause | | Solution |
| Broken Cable | Replace cable. |
| Broken Extension Spring | Replace spring. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
7.
Door opens slowly.
| Cause | | Solution |
| Broken Spring | Replace spring. |
8.
Door won't close all the way - is uneven.
| Cause | | Solution |
| Broken Cable | Replace cable. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
9.
Door won't close all the way.
| Cause | | Solution |
| Door binds in tracks | Adjust track spacing or trim molding. Replace any bent hinges. |
| Track is bent. | Straighten, adjust or replace track. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
10.
Door won't open
| Cause | | Solution |
| Broken Spring | Replace spring. |
| Track is bent. | Straighten, adjust or replace track. |
11.
Door won't stay open.
| Cause | | Solution |
| Spring has taken a set. | Adjust spring or springs. |
12.
Loud bang before the door quit working.
| Cause | | Solution |
| Broken Spring | Replace spring. |
13.
Opener is straining as door opens.
| Cause | | Solution |
| Broken Spring | Replace spring. |
14.
Popping sound as door operates.
| Cause | | Solution |
| Worn Rollers | Replace rollers. |
15.
Radio controls will open but not close the door.
| Cause | | Solution |
| Misaligned, dirty or defective photo eyes | Align, clean or replace if needed. |
16.
Rear support for upper track is broken.
| Cause | | Solution |
| Broken Extension Spring | Replace spring. |
| Broken Extension Spring Cable | Replace cable. |
17.
Scraping sound
| Cause | | Solution |
| End bearing plate tilted | Straighten, reinforce, file shaft, replace bearing if needed. |
| Frayed Cable | Replace cable. |
| Misaligned reinforcing strut. | Space strut evenly on sections. |
| Worn Extension Spring Cable pulleys. | Replace worn pulleys. |
18.
Squeaks
| Cause | | Solution |
| Dry rollers, bearings, hinges | Lubricate. |
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