DDM Garage Doors

Since 1982

Shipping Information
Commercial Residential Dealers Blog
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Learn How to Repair Your Door:

 · Tutorial Index
 · Troubleshooting
 · How to Replace Garage Door Springs
 · How to Measure Torsion Springs
 · Richard Kinch's Page

Purchase Garage Door Parts:

 · Garage Door Torsion Springs & Prices
 · Garage Door Extension Springs & Prices
 · Garage Door Hardware
 · Garage Door Openers & Prices
 · How to Order
 · Shipping Info
 · Canadian Customers

Hire DDM to Service Your Door:

 · Products and Services
 · Garage Door Prices
 · Garage Door Opener Prices
 · Service Area, Hours & Rates
 · Contact Information

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 · The Only Thing in Life that Really Matters

 

Contact Us

DDM Garage Doors
408 Fremont St.
West Chicago, IL 60185

(800) 383-9548
(630) 293-1312

Fax: (630) 293-1526

Send E-Mail

Home > Residential > Shipping Information

Shipping Information


Note: Prices Subject to Change
Residential parts are shipped to most places UPS goes. We also ship by U.S mail and by other carriers to better serve our customers.

We do not ship doors. These are available only for local customers. In addition, the only openers available for shipping are the Chamberlain LiftMaster 3800 Jackshaft, and the Chamberlain Tube Rail Chain-Drive.

Service hours for parts orders are M-F 7:00 AM to 8:00 PM CT and 7 AM to 6 PM CT on Saturdays. We also randomly check e-mail during off hours.

Warranty includes 1 year for garage door parts and 90 days for electrical components. Warranty coverage is based on normal use and does not cover abuse or acts of God.


Frequently-Asked Questions:

1. Should I change one spring or both springs on a double-wide door?
We normally recommend replacing both because they normally wear at the same rate, and they usually break within six months of each other. They wear out like car tires, only you can't tell from looking at them when they are ready to break. Springs break because every time the door opens and closes, the spring wire bends a little. You may have broken a paper clip or a piece of wire before by bending it back and forth. This is what happens to springs. If the spring that is not broken has been replaced in the previous year or two, we do not recommend replacing it. If the other spring looks like it has been replaced, but no one knows, I usually ask the custome to decide. Newer springs usually look black. Older springs have an orange tint from rust.

2. Should I replace one or both cables?
Unlike springs, cables do not normally wear at the same rate. Some cables rust at the bottom from exposure to salt only on one side of the door. Many cables fray because of a rough spot on only one of the cable drums. I never recommend replacing both cables unless I see a problem with the other cable.
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DDM Garage Doors 408 Fremont St., West Chicago, IL 60185 · Ph: (800) 383-9548 / (630) 293-1312 · Fax: (630) 293-1526 · Send E-Mail

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