DDM Garage Doors
Since 1982
Service Area, Hours, and Rates
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DDM Garage Doors
408 Fremont St.
West Chicago, IL 60185
(800) 383-9548
(630) 293-1312
Fax: (630) 293-1526
Home > Residential > Service Area, Hours, and Rates |
Service Area, Hours, and RatesNote: Prices Subject to Change
Service area for residential service calls includes the city of West Chicago, including the unincorporated areas, and the remainder of DuPage County east of Rt. 59, excluding Wayne, Bartlett and Streamwood. For parts or service in Kane County north of North Aurora, Northwest Cook County; Lake, DeKalb and McHenry Counties call Area Door at 847-931-4466. Service hours for local repairs are 5:00 PM to 9:00 PM M-F and 7:00 AM to 6:00 PM Saturday. We also take emergency calls during the night, but calls after 9:00 PM are billed at $126.00 per hour. Service calls for residential garage door repairs are billed at $84 per hour, including a maximum of 1/2 hour travel. The minimum service call is for one hour, and most service calls take from one to one and a half hours. Torsion spring and extension spring replacements are normally billed at flat rates. Single-car spring replacements for 8 X 7 and 9 X 7 doors run $130.00. Double-car replacements for 16 X 7 doors run $180.00. If you have two torsion springs we recommend replacing both at the same time. If you prefer to replace only one of them the price would be $130. Add $20.00 per spring for doors that are 7'6" or 8' high, and add $20.00 for doors that are 17' or 18' wide. If the door has more than two springs or heavier springs than normal, replacement will be billed at time and materials. These usually cost $225-275. Broken cables sell for $15.00 plus tax each for torsion and $18.00 plus tax each for extension spring doors. Labor usually runs $84.00 to $126.00. Warranty for service includes 90 days parts and labor. Spring warranties cover parts and labor for two years. Warranty coverage is based on normal use and does not cover abuse or acts of God. Frequently-Asked Questions: 1. Should I change one spring or both springs on a double-wide door? We normally recommend replacing both because they normally wear at the same rate, and they usually break within six months of each other. They wear out like car tires, only you can't tell from looking at them when they are ready to break. Springs break because every time the door opens and closes, the spring wire bends a little. You may have broken a paper clip or a piece of wire before by bending it back and forth. This is what happens to springs. If the spring that is not broken has been replaced in the previous year or two, we do not recommend replacing it. If the other spring looks like it has been replaced, but no one knows, I usually ask the custome to decide. Newer springs usually look black. Older springs have an orange tint from rust. 2. Should I replace one or both cables? Unlike springs, cables do not normally wear at the same rate. Some cables rust at the bottom from exposure to salt only on one side of the door. Many cables fray because of a rough spot on only one of the cable drums. I never recommend replacing both cables unless I see a problem with the other cable. |
| 408 Fremont St., West Chicago, IL 60185 · Ph: (800) 383-9548 / (630) 293-1312 · Fax: (630) 293-1526 · Send E-Mail |
